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Terms and Conditions

For therapy sessions

This notice was last updated on: 27 May 2026

Getting started / What to expect

The first step is to have a 15 minute online consultation with me so I can find out more about you, what you would like to achieve with therapy and for you to decide if I am the right therapist for you.

Following the consultation, if you would like to proceed, I will send over my agreement for you to sign. It will consist of the agreement and a short questionnaire for you to fill in before the first session.

During the consultation we may agree on a date and time for the first session or this may be done via email.

Please allow up to 1.5 hours for the first session. All sessions thereafter are 1 hour.

Who I work with

I work with adults over the age of 18.

Who I cannot work with

Unfortunately I cannot work with anyone that:

  • is diagnosed with a psychiatric condition
  • is diagnosed with a psychological illness
  • is diagnosed with epilepsy
  • is under the supervision of a psychiatrist
  • has schizophrenia
  • has a bi-polar disorder
  • has a personality disorder
  • has narcolepsy
  • has any form of psychotic episode

Payment

  • Payment is required in advance of the session via bank transfer or Stripe.
  • Sessions and payments adhere to GDPR more information can be found in my privacy policy
  • Payment details will be sent over with the agreement if you choose to proceed with therapy.

Cancellation

You have the right as per the Consumer Rights Act 2015 to a 14 day cooling off period for any payments made in advance. However, if the session has started or you haven’t cancelled before the agreed date and time of the session, you forfeit your right for a refund. If you haven’t paid and are a no show then your 14 days cooling off period is void and you will be asked to pay for the missed session.

I understand sometimes that things happen and you can’t make a session. In order to be fair to everyone, I have the following policy:

  • 48 hours + before a session starts: a full refund will be given
  • Between 48 & 24 hours before a session starts: You can transfer your booking to another date/time or request a 50% refund.
  • Less than 24 hours notice before or after the session starts: No refunds will be available

If you feel you have extenuating circumstances, then please contact Lindsay.

If I have to cancel or reschedule a class:

  • You will be given as much notice as possible in this eventuality
  • You will be offered the chance to transfer your session to another date and time.
  • If in the eventuality that you do not want to transfer, then a full refund will be given.

Behaviour

Behaviour by the client, which is deemed to be antisocial, will cause the immediate cessation of treatment and no refund will be given.

Intellectual Property

Any resources or audios shared during the process of the therapy sessions are my own intellectual property. You cannot record or distribute them unless you purchase them from me directly.

Liability

It is your responsibility to disclose a health condition that might be relevant to you receiving therapy.

In the event that we lose internet connection, I will notify you as soon as reasonably practicable and either offer a transfer to another session or a full refund depending on the circumstances.

Data & Privacy

My privacy policy includes all data collected for all my services including sessions. Amendments to the main privacy policy will be shared in the agreement for you to sign.

Complaints

I am a member of the Complementary & Natural Healthcare Council (CNHC) and is bound by their code of ethics and conduct. You have access to their complaints procedure by going to their website.

I am a member of the National Council for Hypnotherapy (NCH) and is bound by their code of ethics and conduct. You have access to their complaints procedure by going to their website.

Applicable law

If you are a consumer, please note that these terms of use, its subject matter and its formation, are governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction.

If you are a business, these terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Contact us

To contact us, please email hello at vedacoda.co.uk

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